Emergency water line
Emergency Water Damage Response
Someone answers, helps you stop the water at the source, and gets a crew out the same day across our NY & NJ service area — Sundays included.
Our hours: the line is answered 8am to 6pm, Sunday through Friday. We're closed Saturdays for Shabbat. If you call outside those hours, leave a message — we check messages as soon as we reopen and take the emergencies first.
In the meantime: shut the main valve if you can reach it safely, stay clear of outlets and standing water, and move what you can to higher ground. If anyone is in danger, call 911 or your utility. Don't wait for us.
Before we get there
What to do right now
Shut off the water at the main valve
Only if you can reach it safely. In most homes it's where the water line enters, usually the basement wall facing the street or near the water heater. Turn the wheel clockwise, or turn the lever a quarter-turn so it sits across the pipe. Can't find it? Call us and we'll help you look while the crew loads.
Cut power to the wet rooms at the breaker
Only if the panel is dry and you can reach it without stepping through water. Switch off the circuits feeding the wet rooms. If the panel is wet, or water stands between you and it, leave it alone and call your utility instead.
Stay out of standing water near outlets or appliances
If water has reached outlets, cords, or an appliance, treat that area as live. Stay out until the power to those rooms is off, and don't go back in for belongings before then.
Move what you can up and off the floor
Put foil or blocks under furniture legs, lift boxes onto tables, and pull area rugs off wet carpet. Anything you get off a wet floor now has a better chance of being saved.
Call (845) 262-6530
Someone answers, asks what happened, and walks you through what to do next while we dispatch a crew. When extraction starts the same day, less drywall usually has to come out.
Prefer to write?
Can't reach us right now? Send this.
Messages left over Shabbat get answered Saturday night. Any other time, calling is faster, because whoever picks up can send a crew out while you're still on the phone.
(845) 262-6530Step by step
What happens when you call
- 01
You call, we triage
We answer the emergency line ourselves, six days a week. We ask what happened, walk you to the shut-off if water is still coming in, and give you an arrival window. Same-day emergency response is what we promise; the window depends on your town and what's already on the schedule.
- 02
The crew arrives
Extraction equipment is already on the truck. The first thing on site is making the area safe: water source stopped, power checked. Then we take photos and moisture readings before anything moves, so the damage is documented from the start.
- 03
The water comes out
Submersible pumps take the depth down, then truck-mounted extraction pulls water out of carpet and hard floors. Materials that can't be saved, like soaked carpet pad and wet insulation, come out on the same visit and get written into the file. Mold can start on wet materials in 24 to 72 hours.
- 04
Drying starts the same visit
Commercial dehumidifiers and air movers go down before we leave, and we come back to log moisture readings daily until the wet materials match dry ones nearby. On covered water and mold claims we bill your insurer directly, and you don't need a claim to hire us.
Drive times
How far away is the truck?
These are drive times in normal traffic, nearest town first. Add loading time on top. The person who takes your call gives you the window.
Same-day emergency response
Response promise
7 counties
NY & NJ service area
Since 2019
Locally owned & operated
IICRC Certified
Certification
Emergency questions we get most
What should I do in the first few hours after water damage?
Stop the water if you safely can, at the main shut-off or the fixture valve. If water is near outlets, cut power to that area at the breaker, but never stand in water to do it. Move what you can off wet floors, and don't run a household vacuum on standing water. Then call (845) 262-6530; the sooner extraction starts, the more we can save.
How do I shut off the water to my house?
Find the main shut-off valve now, before you need it. In most homes around here it's in the basement where the water line enters, near the meter: a round wheel handle or a lever. Turn the wheel clockwise, or turn the lever a quarter-turn so it sits across the pipe. For a single fixture, use the small valve under the sink or behind the toilet. If the main is stuck or you can't find it, call your water utility.
How fast can you get here in an emergency?
Same day, usually within hours. When you call, a person answers, asks what happened, and gives you an arrival window based on where you are and what's already on the schedule. The truck comes loaded for extraction and drying, so work starts as soon as we're in the door.
Will someone actually answer if I call in the middle of the night?
The line is answered 8am to 6pm, Sunday through Friday, and you get us rather than an answering service. If water comes in overnight, shut off the main valve if you can reach it safely, move what you can out of the wet area, and call when we open at 8am — morning emergency calls are dispatched first and get same-day response. If the situation is dangerous, call 911 or your utility company.
Are you available on Shabbat?
No. We're a Shabbat-observant business, so the phones are off on Saturday. The other six days, the line is answered 8am to 6pm. If water damage happens on Saturday, shut off the main valve, move what you can out of the wet area, and leave a message — Saturday messages are the first ones we return when we reopen. If the situation is dangerous, call 911 or your utility company rather than waiting for us.
Is it safe to stay in the house during water damage?
Often yes. Clean water from a supply line, contained to one area, usually doesn't mean leaving home. Clear out or stay away when there's sewage or outside floodwater, electricity in contact with water, or a sagging ceiling that could come down. During drying our equipment is loud but safe to live around, and at inspection we'll tell you plainly which situation you're in.
Wondering about the insurance side? How we bill your insurer directly →