Burst & Frozen Pipe Water Cleanup

That's a question for your insurer, and we say so on purpose. We're a restoration contractor, not a public adjuster or insurance agent, and only your carrier can tell you what your policy covers. In general terms, homeowners policies treat sudden and accidental damage, like a burst pipe or a failed water heater, differently from a slow leak that ran for months, and flooding from outside is usually a separate policy. That's why the cause of loss matters. When we inspect, we photograph and log what the damage shows, and that record goes to your insurer for their decision. Call your agent or your carrier's claim line to confirm coverage before you count on it.

Yes. The deductible is your agreed share of a covered loss, and it applies before insurance pays anything. Your declarations page or your agent has the exact number. Be wary of any contractor offering to waive or absorb it; that misrepresents the claim and can put you at risk. If the damage is small, we say so after the free inspection and give you the written estimate, so you and your agent can decide whether filing makes sense against your deductible.

Stop the water if you safely can, at the main shut-off or the fixture valve. If water is near outlets, cut power to that area at the breaker, but never stand in water to do it. Move what you can off wet floors, and don't run a household vacuum on standing water. Then call (845) 262-6530; the sooner extraction starts, the more we can save.

Stay out of the water until the power to that area is off. Photograph the water line and everything it touched before you move anything. Then call (845) 262-6530. We schedule crews around the rain forecast and respond the same day, six days a week. Note where the water came in, because your insurer will ask. Rising water from outside and sewer backups are often handled under separate coverage, and your agent can tell you what your policy includes. Our storm flooding guide walks through the first hours step by step.

Find the main shut-off valve now, before you need it. In most homes around here it's in the basement where the water line enters, near the meter: a round wheel handle or a lever. Turn the wheel clockwise, or turn the lever a quarter-turn so it sits across the pipe. For a single fixture, use the small valve under the sink or behind the toilet. If the main is stuck or you can't find it, call your water utility.

The line is answered 8am to 6pm, Sunday through Friday, and you get us rather than an answering service. If water comes in overnight, shut off the main valve if you can reach it safely, move what you can out of the wet area, and call when we open at 8am — morning emergency calls are dispatched first and get same-day response. If the situation is dangerous, call 911 or your utility company.

With moisture meters and thermal imaging. Water moves through drywall, along subfloor, and into wall cavities that look fine from inside the room. The meters test the materials themselves, thermal imaging shows the cool damp areas behind walls and under floors, and we dry against what those readings show. A surface that feels dry tells you very little; the reading inside the material is what decides when drying is done.